3 simple, counter-intuitive - seemingly innocuous - things that have a disproportionate impact on bottom-line performance and the experience of staff and customers, while sowing the seed for ongoing improvement into the fabric of organisational culture.
You may not know what you’re really doing for living. You may think you have a job, but you’re actually just selling your time. And that comes down to selling your life. And that means you’re living your life by selling it. And you may not even know that.